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1. The staff was courteous and helpful
Strongly AgreeMostly AgreeMostly DisagreeStrongly AgreeN/A
2. The patient care coordinator was courteous and knowledgeable
3. I had the supplies I needed to take my medication on time
4. The services provided met my needs and expectations
5. Patient rights and responsibilities were adequately explained to me
6. The explanation of my insurance benefits was adequately explained to me
7. I received information about possible side effects caused by my medications
8. I received written instructions on what to do if my services were interrupted due to weather or natural disaster
9. I was satisfied with the response I received when I called for assistance on weekends or after hours
10. My refills are always on time
11. My overall satisfaction with BioPlus Specialty Pharmacy Services is excellent
12. Please give us suggestions on how we can improve our services:
For Patients If you would like to have BioPlus deliver your prescription, or if you have questions about your insurance, medication or illness, contact us
For Physicians If you have a prescription to send to BioPlus Specialty Pharmacy, please use our Patient Enrollment Form (requires Adobe)
For more information about the Community Health Accreditation Program go to www.chapinc.org
New York Times addresses Health Plan involvement in Specialty Drugs